TERMS AND CONDITIONS
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At Cairns Unlimited, we hope that every transaction will be straightforward and hassle-free, but still nothing is perfect. In our 'Terms and Conditions' and 'FAQ' we have attempted to address any potential and forseeable problems below.

However, if your concern is not addresssed below, please don't hesitate to
TO SEE THE ANSWER TO THE 'FAQ' YOU CAN EITHER SCROLL DOWN OR CLICK ON ANY OF THE QUESTIONS.

FREQUENTLY ASKED QUESTIONS

* DO IN NEED TO PAY A DEPOSIT?
* REGARDING THE 'HIRE PERIOD'... WHAT IS THE DEFINITION OF A DAY?
* WHAT IF I WANT TO MAKE CHANGES TO MY ORDER, OR EXTEND THE HIRE PERIOD?
* WHAT IF A HIRE ITEM IS LOST, DAMAGED OR STOLEN WHILE IN OUR POSSESSION?
* HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?
* WHAT HAPPENS IF I CANCEL MY CAMERA RENTAL?
* I'M STILL HAVING PROBLEMS. CAN YOU HELP ME?

DO IN NEED TO PAY A DEPOSIT?

You may pay the cost of the rental by cash or credit card, but you will need to provide us with a valid credit card for security. Although we like to trust everybody, we need to cover ourselves in the event of the loss of - or damage to - any of our hire equipment. We are sure you understand. We do not routinely charge any further 'security' deposit, but the credit card holder is required to sign the rental contract and to certify that there is sufficient fund in that account to cover the replacement of the rental equipment.

We do reserve the right to process a 'pre-authorization' in order to confirm that the credit card is valid. We will keep your credit card details on file until after the end of the hire period when the hire items are returned in the same condition they were received.

REGARDING THE 'HIRE PERIOD'... WHAT IS THE DEFINITION OF A DAY?

Generally, if you book in advance, we will deliver your camera to your hotel the evening before your reef trip. This is normally between 6:00pm and 7:00pm. If we receive your booking too late for that evening's deliveries, don't panic! We will still deliver your camera - ready to go - early in the morning in time for your reef trip.

We request that the camera be returned to your hotel reception as soon as practical after your reef trip, so we can collect it. If you will not be able to return it by 6:30pm, you should advise us of this at the time of delivery to avoid additional charges.

WHAT IF I WANT TO MAKE CHANGES TO MY ORDER, OR EXTEND THE HIRE PERIOD?

We understand that situations change. If you need to make any changes whatsoever to the original order, please let us know at your earliest convenience. We will always do everything in our power to accommodate you, but last minute changes may result in us being unable to meet your request.

Generally, if you need to cancel part of your order, or reduce the hire period, you won't be penalized. If the order is cancelled without adequate notice, charges may apply. See below.

If, after receipt of your hire items, you wish to extend the hire period, please make this request as soon as possible. It is the responsibility of the hirer to make the hire items available to us at the end of the originally contracted hire period unless we have accepted to make other arrangements. Again, we will do our best to accommodate any requests, but during busy periods, it is possible that the hire items may be already booked by someone else.

WHAT IF A HIRE ITEM IS LOST, DAMAGED OR STOLEN WHILE IN OUR POSSESSION?

First of all, we hope that you would notify us immediately. In the case of theft, you may need to also notify the police and fill out a report. We also hope you understand that during the hire period - while the hire items are in your possession and under your care - you are responsible for the safekeeping of those items. We would expect you to look after them as if they were your own, to not use them for any purpose except that for which they are intended, and to keep them secure from theft at all times.

We take great pride in our equipment, and everything in our inventory is regularly inspected, cleaned, and serviced. We feel it is our right to receive all hire items at the end of the hire period in the same good condition in which they were given. Having said that, there is a limit to your liability, included in the rental rate, as follows:

DAMAGE TO THE CAMERA: repair or replacement costs up to a maximum of $240 to $290 (depending on the model of camera).

DAMAGE TO THE UNDERWATER CASE: repair or replacement costs up to a maximum of $140 to $210 (depending on the model of camera).

LOSS OF ANY EQUIPMENT OR ACCESSORIES: full replacement cost.


HOW FAR IN ADVANCE SHOULD I PLACE MY ORDER?

Well, to avoid disappointment, as they say, you should place your order as far in advance as is practical for you. We carry a substantial inventory, but in the unusual event that the items you require are already booked for that period, we will need some time to procure additional stock to meet your needs. We are happy to do this. It is quite simply in our best interests to never miss out on an order through lack of inventory, but if a customer places an order at very short notice, we may have no option but to decline that booking.

In the unlikely case of us not being able to meet an order, we will notify you immediately, and will not charge your credit card.

WHAT HAPPENS IF I CANCEL MY ORDER?

Well, we try to be fair. If you cancel your camera rental more than 7 days prior to the commencement of the hire period, all payments made are fully refundable. In the event that you cancel your camera rental less than 7 days prior to the commencement of the hire period, you will receive a refund of 80 percent of the total order. The remaining twenty percent will be credited to any future rental with us.

That is to say that if a situation arises where you are forced to postpone your vacation, the twenty percent that was not refunded will remain available for you to use for your rental order at a later date. So-called 'no-shows', or rentals cancelled with less than 24 hours notice will be charged IN FULL and will result in the loss of the total amount paid.

I'M STILL HAVING PROBLEMS. CAN YOU HELP ME?

Of course. If you have a concern that hasn't been dicussed above, we'll do everything we can to help you. It is more efficient for us to correspond by email, so if the matter is not urgent, please email us at If the matter is urgent, feel free to phone us (tollfree within Australia) on 1300 890 690. Our office hours are 7:00am to 9:00pm seven days a week. Please note the local Cairns time as shown in the right hand column. If your call is transferred to our message service, please give a brief explanation of your enquiry, make sure you leave a contact number, and we'll get back to you as soon as possible. It could be handy (especially if calling from overseas) if you suggest a timeslot that would be convenient to have us call you back.

TERMS AND CONDITIONS

Our terms and conditions are very simple. There is no tricky wording or confusing jargon. We believe that our customers are all wonderful people who will look after our products with care, and will respect the conditions of hire.

That said, we have discovered that it is better for everyone if the terms and conditions are spelled out clearly from the beginning, so there can be no confusion.

GENERAL: Please read these terms of use prior to using the cairnsunlimited.com website and associated services. Since you agree to be bound by these terms of use, Cairns Unlimited reserves the right to change these Terms of Use, in whole or in part, at any time without notice. Accordingly, you should always review this page prior to using the cairnsunlimited.com website and associated services in order to ensure that you have an understanding of the terms under which you are permitted access to this website. Your use of the cairnsunlimited.com website and associated services shall be deemed acceptance of the terms contained herein. Should you disagree with the terms of use, you must discontinue your use of the cairnsunlimited.com website and/or services.

1. All hire equipment remains the property of Cairns Unlimited. The hirer assumes full responsibility to pay the hire charges as invoiced, and to return all hired equipment on the day it is due, and in the condition in which it was received. Failure to return the hired items by the agreed time on the due date may result in overdue charges equivalent to the highest daily hire rate.

2. Reservations may be cancelled one week in advance for a full refund. Cancellations with fewer than 7 days warning will result in a refund of 80 percent of the total order. The remaining twenty percent will be credited to any future order with us. So-called 'no-shows', or rentals cancelled with less than 24 hours notice will be charged IN FULL and will result in the loss of the total amount paid.

3. Loss of (or damage to) any hire items may result in further charges to cover repair or replacement costs. The safe return of all items is the sole responsibility of the hire. Cairns Unlimited does not effect any insurance whatsoever over hire items while they are in the possession of the hirer. We check and test every single piece of hire equipment before we deliver it to you. Please if you notice any items missing from your order, or any problems with any of your hire items, you must notify us IMMEDIATELY.

4. It is the responsibility of the hirer to return all hired equipment clean and unsoiled. Failure to return the equipment clean may result in a cleaning fee being deducted from your deposit. Although we thoroughly clean all items before every hire, we expect to receive those items back in a satisfactory condition.

5. Cairns Unlimited does not give any warranty, actual or implied, of the condition of any equipment, or its suitability for any purpose. Where appropriate, we provide a copy of the manufacturers's instructions. It is the responsibility of the hirer to ensure that all hired equipment is used safely and for the purpose it was intended.

6. Cairns Unlimited does not accept any responsibility for injury or damage resulting from the use of our equipment, regardless of how that injury or damage may have been caused.

7. When booking other products (tours, activities, accommodation, rental cars etc), we request a specified deposit amount in $AU to confirm each different booking; that is in order to secure a reservation. The total cost of each tour will determine the deposit amount required and the difference in deposit amounts required will not be refunded. Tour deposits are non-refundable. If the tour operator cancels the tour due to unforeseen circumstances or due to the weather, a full refund for that specific tour will be processed. If a change of date is requested, there will not be any penalty by Cairns Unlimited but it is based on the individual tour operator's availability and policy. When making a booking, only a deposit is required by it is also based on each individual tour operator's policy, and the final balance of payment on day tours can usually be paid directly to the tour operator on the day of travel/tour commencement (unless specified). Most extended tours required prepayment before the departure date. The tour operator reserves the right to cancel tours and amend prices, itineraries and days of operation as required. Clients are strongly advised to take out travel insurance. At times it may be necessary to provide alternative transport and/or amend a tour's itinerary. Refunds are not available for wet weather or for changing weather conditions unless the operator makes a decision to cancel accordingly. No refund will be issued in the event of a no show or for any unused services.

We appreciate that we are in the service industry, and we are here to serve you. We don't spend a fortune on advertising; rather, we rely on word-of-mouth advertising from delighted customers to spread the word about our inexpensive, top quality Digital Underwater Camera hire service. It's the best form of advertising that money can't buy.


Our office hours are 7:00am to 9:00pm seven days a week. During that time, you can contact us on 1300 890 690 from anywhere in Australia for the price of a local call (mobile phones excepted).

If calling from overseas, please keep in mind that Queensland time is 10 hours ahead of London, 15 hours ahead of New York, and 18 hours ahead of Los Angeles. Queensland does not observe daylight savings time.

CAIRNS TIME BELOW